Return Policy Your complete satisfaction is our concern. If the linen is not what you envisioned or it doesn’t match the room – or for any other reason that you desire, you can ship it back to us within 10 days of receipt and we will exchange the item or fully refund your money (minus shipping charges) provided that the following conditions are met: Item must be unused, unwashed and in original packaging as received. Please inspect your item upon receipt and report any damages within 10 days. We are sorry, but we CANNOT accept ANY returns on custom orders. Please note that full size (54") is considered a custom order and CANNOT be returned.